Susquehanna Fire Equipment Company will be the #1 supplier of fire equipment throughout the state of Pennsylvania. We will grow in the future through strategically placed sales and service locations, with teams that will support and strengthen our customer relationship.
Mission Statement
Susquehanna Fire Equipment Company is committed to our customers by providing the most innovative and advanced fire, safety and suppression equipment and services available today to protect lives and property. In addition it is our responsibility to grow and sustain our company to achieve profitability that will support our commitments and sustain growth for our customers, employees and suppliers.
Principles of Action
SFEC’s goal is to offer products, services and expertise enabling our clients to safeguard their lives and the lives of others. We continually strive to anticipate as well as meet their needs. We deliver what we promise, and we don’t promise more than what we can deliver.
We respect our clients and work to protect their image and their interests.
Our products and services are designed and deployed in accordance with the highest government, health, safety, environmental and quality standards.
We are committed to creating good working conditions and providing our employees with the resources they need to grow professionally.
We trust our employees and are committed to honest, frank, two-way dialog. We strive to help employees maintain and increase their knowledge in every aspect of their jobs, and we offer training programs for that purpose.
We expect our suppliers to do the utmost to embrace our values and practice them in their interactions with our employees. We are committed to frank, fair and mutually respectful relations with all of our suppliers and partners.
Values
Our values at SUSQUEHANNA FIRE EQUIPMENT COMPANY are all about the achieving the best possible economic performance as a company while providing the finest quality products and services to our clients.
Customer Satisfaction
Our ability to grow and sustain SUSQUEHANNA FIRE EQUIPMENT COMPANY and to meet our commitments to our stakeholders are conditioned on Customer Service. SUSQUEHANNA FIRE EQUIPMENT COMPANY will strive to apply all of its skills and resources to achieving 100% customer satisfaction.
Profitability
We have a duty to achieve and maintain a level of profitability that will enable us to support our commitments and sustain growth for our employees and owners.
Responsibility
As a provider of Fire Fighting and Fire Suppression Equipment Products and Services, we have the ultimate responsibility of protecting lives. This task must be taken seriously in the performance of our duties and relationships.
Integrity
We strive for honesty, integrity in all our actions and practices. We obey the law and apply the utmost in ethical practices to all our relationships.
Excellence
The very nature of our business demands excellence in everything we do. This means superior knowledge about our products, services, and clients. We strive to foster professional excellence by promoting teamwork and creating working conditions that are conductive to professional development for all its employees.
Communication
Sincere communications and openness to dialog are necessary to maintain a productive working environment with our co-workers, clients and suppliers. Our goal is to provide all of our “Customers” with relevant and factual information in order that they may make informed decisions.
Partnership
SUSQUEHANNA FIRE EQUIPMENT COMPANY seeks constructive relationships with our fellow citizens and community. We strive to be active in community events and support the efforts through our time and talents for the ultimate enrichment of the community, our employees and SUSQUEHANNA FIRE EQUIPMENT COMPANY.